Terms of Trade

Astrid Frank ApS
Kertemindevej 1, Hall 1
9220 Aalborg
CVR: 39813378

Payment

Astrid Frank ApS accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, Anyday and MobilePay.

We will only deduct your payment when the item is shipped. However, the amount will be reserved until the package is shipped.

All amounts are in Danish kroner. Danish kroner and include VAT.
At astridfrank.dk we use an approved payment service that encrypts all your card information with SSL (Secure Socket Layer) protocol.
This means that your information cannot be read.
You will receive an order confirmation by email after your purchase has been completed.

Anyday

With Anyday you can easily split your payment. You pay the first installment when the item is delivered and the remaining amount is paid off over the following 3 months. Anyday is free for you, as long as you pay on time. With Anyday you get an account that you can use at all webshops that offer payment through Anyday. Read the terms and conditions for Anyday here.

Delivery

Responsibility:
Astrid Frank ApS is responsible for the package until it is delivered to the recipient.


Can I track my delivery?

You will receive an email and text message when we deliver your package. You can then follow the package until delivery with track and trace.

If you cannot find your track and trace number, please send us an email and we will help you.

What is the delivery time?

On weekdays we ship all packages ordered before 1:45 PM the same day. Orders ordered before 1:45 PM will be delivered after 1-2 business days . If you have not received the package within the following days, please contact us to obtain your track and trace number and possible pickup location.

Your package will be delivered to your nearest or selected parcel shop. If you have paid for home delivery, the package will be delivered to your address. If you would like to know more about the conditions for home delivery, we refer you directly to the carrier's website. See their conditions here: GLS

Delivery on holidays.

We do not pack on holidays or weekends.

Longer delivery times during busy periods

Unfortunately, we sometimes experience that the shipping companies are under pressure during busy periods such as Black Week and the Christmas rush. This can result in longer delivery times. We do our best to send all packages on time. If you have any questions about this, you are always welcome to contact customer service at info@astridfrank.dk.

What are you sending?

We ship all packages with GLS.

How much does shipping cost?

Upon delivery to GLS parcel shop in Denmark the price is 39 DKK and there is free shipping for purchases over 599 DKK.

By GLS delivery to private individuals in Denmark the price is 55 DKK and 39 DKK for purchases over 599 DKK.

Shipping to Germany, Belgium, Finland and the Netherlands costs 69 DKK and there is free shipping for purchases over 699 DKK.

Shipping to Sweden costs 79kr. and is free for purchases over 599kr.

I forgot to pick up my package:

If a package is to be picked up at a delivery location, the Customer must do so within the time period specified in the notification. Packages must normally be picked up in person with valid identification and order number. The Customer will receive a delivery notification stating where and when the package is to be picked up. The notification may be sent by email, regular mail or by telephone or SMS if the Customer has provided a mobile number. If the Customer does not pick up the package, Astrid Frank is entitled to charge a fee of DKK 69 for the return shipping. If we do not receive a response to our inquiry within 7 days, the order will be cancelled and the purchase value refunded, less the return costs.

Do you ship abroad?

We deliver to Denmark, Sweden, Finland, Germany, Belgium and the Netherlands.

Returns and exchanges

Easy returns and free exchanges

Easily create your return label at GLS here: CREATE YOUR RETURN LABEL HERE

Return shipping costs 49,- and is self-paid. You pay for the label at the end of the link.

You can print your return label from home or choose to get a print-free version. Here you will be sent a QR code that you can show at your parcel shop and they will print the label for you.

Always remember to get a delivery note for your package.

14-day return policy

At Astrid Frank you always have a 14-day right of return. We also offer exchanges of goods within the same period.

Free exchange

When exchanging for a different size, you must create a return and select the products from your order that you would like in a different size and select them in the returns system. An order will then be created in our system and we will pack it for you. You will also receive a return label so that you can send the wrong sizes back to us. CREATE YOUR EXCHANGE HERE

We only exchange for other sizes, if you want a different color, please contact customer service at info@astridfrank.dk.

NOTE! Exchanges can only be made if the item is in stock!

Return prices

Denmark: 49.00 DKK
 Sweden: 79.00 DKK
 Germany, Belgium, Netherlands, Finland: 69.00 DKK / approx. 9.25 EUR

Currency fluctuations are taken into account and therefore international prices may differ. The current prices are calculated in DKK.

Note

We approve not exchanges and returns if the value of the goods has diminished due to:

  • The item has been put into use.
  • If we assess that the item smells of smoke, sweat or detergent/perfume.
  • Hair or marks on the item.
  • The goods are not returned in original packaging.
Self-tanners and liquids

We do not accept returns where the product has been opened/used. If the seal is broken/the product is opened, the right to return is waived.

Gifts

Gifts can only be exchanged or returned after 14 days, if agreed upon at the time of purchase. If your order contains a gift that must be given 14 days after receipt, please contact us at info@astridfrank.dk so that we can extend your right of return.

Complaint

There is a two-year right of complaint from the date the order is received. If you have a complaint, please contact us at the email: info@astridfrank.dk with your order number and pictures of the item in question.

If the item is returned due to a complaint or other error, we will pay the shipping. However, it is required that the package is sent through our returns portal and that you have contacted us first so that we can approve the complaint.

If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. You must make a complaint within a 'reasonable time' after you have discovered the fault.

Refund of amount

The refund amount is available within 7 business days after we have received your package. We will refund the money using the same payment method you used to make the purchase. We may withhold payment until we have received the item. If you have used MobilePay, the money will be refunded to the card associated with your MobilePay.

Use of other shipping companies

It is optional which shipping company you wish to use. If you choose not to use our own return portal, the return is at your own risk.

Remember that the package BOWL delivered directly to the address below:

Astrid Frank ApS,
 Warehouse Hotel Denmark

Kertemindevej 1, Hall 1
9220 Aalborg East

We would like to point out that the package must be delivered to our address and not to a parcel shop. If the package is delivered to a parcel shop, it will automatically be sent back to you. We will pick up NOT in package stores.

You cannot deliver the package to the warehouse hotel yourself. This must be sent.

Are you not completely satisfied with your item?

If you need help or have questions regarding complaints, returns or exchanges of goods, you can read about this here .

Christmas gift shopping at Astrid Frank

This year we have chosen to offer our normal 14-day return policy from the date of purchase. After that, we will be offering an extraordinary period until January 6th, when you can exchange for another item or receive a credit card. We must receive notification of whether you want an exchange or credit card by email no later than January 6th, 2025. Read more about the rules for Christmas gift purchases and exchanges here .

Gift card

Treat yourself or your loved ones with a gift certificate to astridfrank.dk.
The gift card is sent immediately by email and can be used directly or printed out.

The gift card is valid for 2 years from the date of purchase.

For items purchased with gift cards, the same rules apply as for all other items on the webshop.

Orders purchased with gift card or voucher

If you have paid for your order with a gift card or a voucher, this cannot be paid in cash. If you wish to return your order, you will be sent a new voucher or gift card by email. Gift cards are valid for 1 year from the date of purchase.

Personal Data Act

When you shop with us, you must at least register the following information:

  • Name
  • Address, zip code and city
  • Mobile phone no.
  • Email address

We will need this information to deliver the item to you.
Personal information registered at astridfrank.dk is stored for up to 3 years, after which it will be deleted.

You can read more about our personal data and cookie policy here.

Complaints options

If you wish to complain about a product, the complaint can be sent to either our e-mail: info@astridfrank.dk or to our address:
Kertemindevej 1, hall 1 9220 Aalborg East.

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.

The platform is available here .