We give a 14-day return right from the day you receive the package. The package must be sent no later than 14 days after you received the package. Inquiries are directed to and complaints are sent to:
Astrid Frank IVS,
Schleppegrellsgade 52A 1.,
We point out that parcels sent on COD or parcels that are not sent by delivery are not received. If you want to return an item, you must enclose a note in the package where you tell us if you want the money back or exchanged for another size or another product. In addition, you must write your order number on the note.Important: your order number is 5 digits, you will find it in the confirmation email we have sent. Your order number is not your track and trace number. We will not be able to find your order if you have not written your order no. It is up to you how you want to send your package back, however, it is a requirement that the package is delivered to our address, so it must be sent with delivery. We do not pick up the package in case it is not delivered directly to our address and it will thereby be sent back. You must pay the amount it costs to have the package returned. This applies regardless of whether you want the money returned or exchanged your goods. It is your responsibility that the package is sent properly. This means that you are responsible for the package arriving to us safely. We therefore recommend that you save the receipt and possibly the Track and Trace number. When we receive the item, we check the condition of the item. Then we start the refund of the money for the item. You will receive the amount via the payment card that has been used for the purchase. If you have used Mobilepay to pay, the money will be refunded to the card associated with your Mobilpay.
You may lose your right to a refund of the purchase amount if:
– The item has actually been taken into use
– The item has been damaged while you were in charge of it
We recommend returning with either GLS or DAO.
(This can also be remade if I get a return label from GLS)
If you want to have your goods exchanged, you must first check on our website whether we have the item and size that you want to exchange for.
Then send another email toInfo@astridfrank.dk with your order number, which item and size you want to exchange for.
We pay for the shipping from our address to the nearest parcel shop.
It is your responsibility that the package is sent properly, this means that you are responsible for the package arriving safely to us.
We therefore recommend that you save the receipt and possibly the Track and Trace number